A flexible, multi-disciplined team

We are a bold mix of researchers, innovators, strategists, creatives, number crunchers and futurists. But one thing brings us all together - a passion for helping global brands solve their toughest challenges. We draw on 20+ years of experience to embed agile insight at the heart of decision making by combining the power of InsightHub with the expertise offered by our team of accomplished researchers. 

Building better partnerships

The traditional client-agency relationship is broken. It's time for something better.

We form flexible partnerships that provide agile, on-demand access to resource. All of our client partnerships include a level of support as standard. Premium consultative and delivery services then provide access to the wider expertise, knowledge and experience of our multi-disciplined team.

Our customers are our stakeholders. Their opinions and feelings are vital to the success of the society, and their engagement with our research is crucial. FlexMR provides the flexibility that we need to conduct continuous research in an online community and are extremely responsive when we need support.

Head of Customer Research, Coventry Building Society

Meet the Insight Managers

Our Insight Managers are experts in their field. They provide direct support to our global clients and drive the success of research projects. From research design to fieldwork management, building consultative programmes to presenting impactful insight - their goal is to empower your team and influence better decisions, faster.

Dr Katharine Johnson

Client Success Manager

Drawing on a background in scientific research, technology licensing and business, Dr Johnson is perfectly suited to ensuring our clients make the most out of their research investments and achieve strategic goals.

Charlotte Duff

Insight Manager

Charlotte’s research experience is invaluable. Her determination and inquisitiveness enables her to provide crucial support to our clients, providing accurate insight that leads to research success.

Sally Nicholls

Insight Manager

Sally has spent over seven years working in the research and operations departments of Join the Dots. Her drive to deliver quality insight and make a real difference has even led one project to be featured on the BBC.

Support and education

It is our foundational belief that we only succeed when our clients succeed. That’s why we make a robust set of support and empowerment services available to all. This includes a twelve-week onboarding programme, technical and research documentation, access to a dedicated Help Desk team and ongoing training programmes.

Consultative services

Our team deliver a broad range of consultative services that remove barriers to the efficiency, reach and influence of insight. This can be delivered through playbooks that detail research capabilities to stakeholders, interactive workshops on decision making, creative projects that spark discussion and a range of other consultative solutions.

Implementation and delivery

We know that modern insight teams need flexible partners. So, we offer variable tiers of research delivery services that can be mixed and matched to suit the needs of your team and individual initiatives. Our team can execute full end-to-end research projects, offer support in specific areas, manage the day-to-day running of insight platforms and more. 

Sectors we work with

We have worked with a cross-section of the world’s most innovative brands, delivering expertise and insight that drives tangible results. With our unique blend of cutting-edge technology, expert services, and flexible partnerships, our clients are in safe hands.

FMCG

We work with the biggest names in fast moving consumer goods, including household brands from Unilever and Reckitt.

Retail

Our retail experience spans fashion, convenience, big box, direct to consumer brands and more.

Finance

We bring banks, insurers, pension funds, comparison sites and other financial institutions closer to customers.

Media

From radio to publishing, digital media to broadcast and beyond - our team know the media sector inside out.

Hospitality

We have delivered impactful insight for hotels, tour operators and a range of food service environments.

Utilities

Our team have extensive knowledge of utilities and regularly work with national firms such as British Gas.

Non-Profit

From housing associations to charities and NGOs, we have worked with a range of inspiring non-profits.

Onboarding and support

At the start of every relationship, we deliver a thorough onboarding programme to set our clients up for success. Over the course of the 12- week programme, clients are guided through the key stages of platform setup - including design, recruitment, training and launch. After graduating, we provide an expert, on-demand resource to answer technical and research queries by email and telephone.

Discover our full service range

Our services deliver tangible, measurable value to our clients in three core areas. We offer support and education, consultative expertise and flexible insight delivery. By building flexible partnerships that draw on these domains - we are able to help our clients achieve greater efficiency, reach and influence. Want to find out how?

Support and education

An intensive onboarding programme, followed by on-demand access to our self-serve Help Centre and a dedicated Help Desk team.

Consultative services

Tailored programmes that address major insight challenges ranging from stakeholder engagement to the democratisation of data and beyond.

Insight delivery

A flexible approach to research operations. Our team conduct full projects, provide targeted support, manage insight platforms and more.

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