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Working with us

As a fast growing innovative agency at the crossroads of research and technology, we are always on the lookout for talented, driven individuals to join our passionate team. By joining FlexMR, you will be working in one of the country's most dynamic environments where every day poses a new and rewarding challenge. We're proud of this culture, but think it is best described by our staff themselves. For glowing reviews and an honest take on our culture, look no further than our Glassdoor profile.

If you'd like to become part of the FlexMR team, take a look through our current vacancies to find out what we're looking for.

Senior Ruby Developer

An exciting opportunity for an experienced and talented senior developer to join a dynamic, expanding market research company - and play a key role in its growth.

South Lake District HQ with flexible, remote working.

This is an exciting opportunity for an experienced and talented senior developer to join this dynamic and expanding online market research company. The company is a leader in its field and has grown rapidly since its launch when it was spun-out of its long-established parent company. It has successfully developed its own ‘best-in-class’ platform for delivering online research and now seeks to take this to another level by further expanding its team of developers.

By joining this fast-growing firm at this exciting stage, you have the opportunity to play a key role in its development. The role offers an opportunity to join a tight-knit group of developers and a chance to work with and learn from a highly skilled team.

The Role

You will be responsible for the development of new features as well as the maintenance of existing applications over large projects as well as one-off stories. This position is for someone who will be a key member of the team who will be involved in projects from the outset, seeing them through to timely completion and release.

The role is remote, but we require a commitment from applicants to meet at our head office twice a year for 2 consecutive days at a time. With this in mind, we’re only able to accept applications from those based in the UK and who can commit to two meetups per year in Cumbria.

Note that as the COVID-19 pandemic continues all office-based meetups are postponed until it is deemed safe to return.

Requirements

  • Significant professional experience with Ruby on Rails
  • Database management and development including SQL and query analysis
  • Previous experience as a Senior Developer or ability to demonstrate operating at this level
  • Experience developing against and maintaining a high availability, high traffic platform
  • Using Git as part of a team, including use of GitHub/GitLab
  • Understanding of continuous intergration (for example CircleCI, Travis or Jenkins)
  • Proficient in secure coding principles and software best practices
  • Ability to take ownership of a project from planning through to delivery
  • Self-motivated and self-managing, with strong organisational skills
  • Demonstrable experience of working both independently and as part of a small team
  • Willingness to suggest new/alternative methods and technologies to the team, and take ownership over them
  • Excellent communication skills
  • Experience in agile software development

Nice to Have

  • Experience of using Scout, Rollbar and/or DataDog for monitoring
  • Experience of deploying and maintaining infrastructure with Terraform and/or Ansible
  • Experience of container orchestration using Docker Swarm or Kubernetes
  • Experience of working within a remote team
  • Familiarity with core AWS components, e.g. EC2, RDS, S3 and CloudWatch

Perks and Benefits

Remote Working & Meets - While we are a primarily remote team, we optionally meet every month at the company’s Lake District office for a mix of wider team building activities and face-to-face project catch ups. We only require attendance twice annually. We also look out for opportunities to incorporate dev meetups into conferences, such as AWS Summits.

Flexible Hours - We are output-driven. As long as you are not disrupting the downtime of others and are able to be productive you are able to work when it suits you best. There is, of course, coverage for the business but we manage this amongst ourselves.

Compressed Hours - Every member of our team has commitments - and lives - outside of work, so we offer compressed hours, agreed as a schedule with the team, to ensure that everyone can achieve a good work/life balance.

Significant Holiday Allowance - Every member of our team receives a total of 33 days of annual leave each year, including bookable holidays, bank holidays and a birthday day off.

Hardware Budget - We understand individual preferences when it comes to machinery and office setup, so reserve a budget for you to spend on your workstation and/ or remote office setup. This is yours to keep.

Quarterly & Annual Reviews - We place a high value on two-way feedback and ensure that everyone in the team has quarterly one-to-one progress reviews, which are an opportunity to set goals, measure progress and contribute ideas for the betterment of the development team. Annual reviews are in place to aggregate and review pay.

Technologies We Use

  • Ruby on Rails
  • MySQL
  • JavaScript (JQuery, React)
  • Docker
  • Terraform
  • AWS

The Interview Process

Our aim is to keep the interview process as painless as possible. Please ask any questions at any stage - this is a two way street.

  • Stage 1 - Initial call to find out more about each other.
  • Stage 2 - Take away practical test (not online), this won’t take more than a few hours effort.
  • Stage 3 - Final Interview (remote), we’ll have a chat through your CV, experience as well as look at your practical submission.

To apply send CV and covering note to recruitment@flexmr.org. Feel free to include any personal websites, LinkedIn or GitHub accounts. This is a permanent, full time position.

Help Desk Manager (Maternity Cover)

We're seeking a talented Help Desk Manager to provide high quality support to our clients and continue to develop our growing team. This is a fixed-term position with the possibility of progression to a permanent role.

FlexMR is a world leading insight agency, and 2019 shortlist nominee for best Cumbrian SME. We are looking for a Help Desk Manager to provide full-time maternity cover for a fixed period, with the possibility of progression to a permanent role.

The Help Desk Manager is responsible for leading a team of three Help Desk Agents and Onboarding Managers. We are seeking someone who will provide an open and responsive point of contact to all our clients, be able to understand and direct complex queries, provide in-depth training and support, and be proactive in developing client skills.

The ideal candidate for this role will be a fast learner, have excellent client service skills, an interest in market research and a passion for delivering high quality support to both internal and external audiences. If this sounds like you, this is a fantastic opportunity to join a friendly, flexible and successful team.

Responsibilities

  • Manage, support and develop the Help Desk team
  • Create and implement team training programmes
  • Manage day-to-day operations of the FlexMR Help Desk
  • Deliver high quality support, education and training to FlexMR clients
  • Develop new Help Desk processes to support company and service growth
  • Contribute to culture of information security and attend quarterly forums
  • Report on Help Desk performance, client feedback and team operations
  • Contribute to Client Success and Client Education initiatives
  • Liase with the Senior Management, Insight and Development teams

Requirements

  • Experience in customer, client or user service management
  • Desire to take ownership of client tickets and initiative in solutions
  • Strong communication and project management skills
  • A track record of continual service improvement
  • Experience managing and developing a team of agents preferred
  • Knowledge of market research and software sector preferred
  • Knowledge of ticket tracking and CRM software preferred

This position is temporarily remote, however will be based at our Milnthorpe Head Office subject to the safe re-opening of the premises following government timelines of lockdown easing.

To apply, send your CV and covering letter to Pam Taylor, FlexMR, Shoreline Business Park, Sandside, Milnthorpe, Cumbria LA7 7BF, telephone 015395 65455 or email pam.taylor@flexmr.net.

Speculative Applications

We're always on the lookout for the best and brightest research talent to add to our diverse, friendly and supportive team. Send us a speculative application and we'll let you know when new opportunities arise.

Get to know our dedicated team

We are a bold and passionate mix of researchers, innovators, strategists, creatives, number crunchers and futurists.

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See FlexMR in action.

Watch our two minute demo to find out what FlexMR can do for you.