Oscar Chaplin

With a background in international relations and a passion for understanding human behaviour, Oscar delivers thoughtful, people-centred insights that help clients navigate complexity and make confident decisions.

Oscar joined FlexMR after completing a BA in International Relations at the University of Groningen in the Netherlands. With a strong qualitative focus, he is driven by a deep curiosity about why people think and act the way they do. He brings extensive experience conducting in-depth interviews across sectors including energy, financial services, education and travel, having worked with organisations such as British Gas, M&G, City & Guilds and Carnival. His ability to build rapport, listen actively and adapt in the moment enables him to uncover honest, meaningful perspectives that inform strategic direction.

A people-first researcher

Oscar is naturally inquisitive and empathetic, with a talent for making people feel comfortable and heard. He approaches research as a collaborative process, creating space for open dialogue and ensuring participants feel understood.

With a particular interest in UX testing, Oscar enjoys exploring how individuals interact with systems and services. He combines human insight with practical application, helping clients understand not just what users do, but why they do it. His work often supports the development and refinement of propositions, ensuring they resonate with real-world needs and behaviours.

Oscar has contributed to a range of impactful projects, from exploring the future role of energy providers to testing educational assessment propositions. His work consistently highlights the importance of aligning organisational strategy with human experience, often uncovering critical insights that reshape initial assumptions and improve outcomes.

Skills and specialisms

Oscar is a skilled qualitative researcher with a strong foundation in interviewing, UX testing and insight generation. His experience across multiple industries has equipped him with the ability to translate complex human behaviours into clear, actionable recommendations.

Qualitative Expertise

Oscar excels in designing and conducting interviews that uncover rich, nuanced insights, adapting his approach to suit each participant and context.

UX Specialism

With a keen interest in how people interact with systems, Oscar delivers actionable insights that improve usability and enhance user journeys.

Empathy

Oscar’s ability to create a comfortable, non-judgemental environment enables participants to share openly, leading to more authentic and valuable insights.

Project Management

A clear and honest communicator, Oscar builds trust with clients and stakeholders, ensuring insights are understood, relevant and impactful.

FlexMR in a nutshell

We don’t believe in maintaining the status quo. We thrive on making insight more relevant, more accessible and more impactful, while overcoming the core challenges that modern research, product and marketing teams face.

Empower better decisions

We have developed a game-changing insights empowerment framework that addresses the three major pressures placed on modern insight teams. We use the framework to construct bespoke partnership programmes - delivering measurable business value through agile research technology and a flexible approach to supporting services. Is your brand ready to take the first step towards insights empowerment? Find out what we can do for you on the pages below, or get in touch today.

Meet the team

We're united in the pursuit of insights empowerment. By drawing on diverse backgrounds and a wealth of experience, our teams come together to create an unstoppable force.

InsightHub platform

The InsightHub platform powers exceptional online research. Conduct surveys, focus groups, diaries and creative qual all from within a single, integrated space.

Expert services

Our services span a full and diverse spectrum. We offer everything from dedicated platform support and research education to in-depth consulting, project implementation and insight delivery.

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