We are a bold mix of researchers, innovators, strategists, creatives, number crunchers and futurists. But a passion for insight brings us all together.
Our staff are vital to achieving our amitions of driving informed decisions across global enterprises. From experienced researchers to talented developers, we rely on a diverse range of disciplines to turn our vision into reality. Our four teams, Senior Leadership, Research Experts, Technology Development and Business Support, work together in harmony to provide our clients a world class experience.
Our experienced senior leadership team are responsible for steering the company and key strategic decisions.
Managing Director
With over 20 years of research and management experience, Pam has developed a deep knowledge of industry needs. With her incredible attention to detail, Pam expertly manages global operations and maximises our clients’ success.
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Chief Executive Officer
An experienced insights leader with 20 years in the market research industry, Paul remains active within the insights industry and is dedicated to innovating market research techniques for online application.
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Chief Research Officer
Dr Crockford is highly trained and experienced in management and research logistics. She is responsible for the skills and work of our research teams, and strategically plans research processes to ensure we deliver the maximum possible value.
Chief Technology Officer
With diverse experience in technology development and security, Neil‘s knowledge is vital to the development of InsightHub. He is best placed to develop the system’s security, while also innovating and moving the platform into the future.
Chief Marketing Officer
Chris is well-versed in marketing strategy and brand development, which he uses to guide the FlexMR brand to its full potential - maximising opportunities and ensuring the brand’s offering is relevant and appealing to insights professionals.
Research Director
Maria is an active member of the UK insights community, presenting regularly at market research industry events. With 9 years’ experience guiding the FlexMR’s research services, Maria builds strategic long-term partnerships with our clients.
SVP Business Development
With 30 years of experience across the US and UK, Charles has held senior positions at Research Now, Ipsos, comScore and others. Charles uses his well-honed analytical and client-service skills to build and maintain partnerships with global brands, agencies and consultancies.
Our passionate research experts provide industry leading service and support to our global clients.
Head of Research and Insight
Amy has a passion for understanding consumer behaviour and has developed a strong knowledge of quantitative and qualitative research amongst B2C and B2B audiences. Her adaptability is vital for working across many diverse projects.
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Client Success Manager
Drawing on an extensive background in scientific research, technology licensing and business, Dr Johnson is perfectly suited to ensuring all FlexMR clients make the most out of their research investments and achieve strategic goals.
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Onboarding Manager
Josie’s diverse background spans research, psychology, and hospitality - enabling her to provide clients with a great personal service and practical support. Her skills in psychology allow Josie to draw out valuable comments and insight.
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Insight Manager
Charlotte’s research and communication experience is invaluable. Her determination and inquisitiveness enables her to provide crucial support to our clients, providing accurate insight to ensure client research success.
With experience in both market research and the wider marketing industry, Mayra has developed exceptional client and project management skills. She uses her multicultural understanding to break down cultural barriers in international research.
Sally has spent over 7 years working in the research and operations departments of Join the Dots. Her drive to deliver high quality insight and make a real difference to brands has even led one project she managed to feature on the BBC.
Information Security Manager
Louisa is a self-described Info Sec Warrior. She is responsible for our information and data security processes, using her extensive knowledge of market research and attention to detail to ensure we provide the highest level of security possible.
Helpdesk Manager
Grayling utilises her wide set of research, client interaction, and management skills to oversee our client help desk. She uses her platform and research knowledge to ensure a smooth transition and guarantee outstanding research experiences.
Help Desk Agent
A graduate of psychology, Laura is a skilled communicator who provides high-quality training to our clients. Having a keen interest in customer service and creative design, she is perfectly placed to help our clients achieve their research goals.
Having worked in customer service for over three years, Russell brings a broad, honed skillset to the FlexMR help desk team. He prides himself on delivering a consistent, top quality customer experience to all of our clients.
Senior Project Manager
Larry has over 20 years of outstanding research experience, specialising in customer satisfaction. With exceptional attention to detail and a talent for process-driven work, he never fails to deliver high-quality, accurate insight.
Senior Research Associate
Maisie utilises her project management skills to conduct large-scale international research projects. She has an in-depth understanding of consumer behaviour and her competitive nature ensures she always gets the best insight for our clients.
Research Associate
Samantha uses her diverse background in mathematics and psychology to draw out in-depth, accurate insight. Her creativity and communication skills enable her to break down complex data, helping our clients to make informed decisions.
Charlotte’s experience in marketing and business strategy means she inherently understands what insights are needed with a given project, and her cultural agility enables her to work closely with both national and international clients.
Coming from a background in Law, Ruth is relentless in her pursuit of accurate insights. She uses her analytical skills to adeptly dissect participant feedback to draw out the insights most beneficial to our clients.
Analytically minded, Laura has worked as a consumer scientist for some of the country’s largest FMCG brands, where her research has informed new product development and led to long term improvements in testing processes.
The FlexMR technology development team are responsible for developing the enterprise-grade InsightHub platform.
Technology Development Manager
Annette has worked on InsightHub for 11 years, nurturing it into the internationally-regarded platform it is today. She is a highly experienced researcher with a background in UI and UX has been imperative to the creation of InsightHub.
Lead Developer
As an experienced coder, Alex uses his developed technological skills to program the InsightHub research platform. Alex’s dedication to problem-solving is essential as it enables him to find the simplest ways to solve complex problems.
Senior Software Developer
A highly-regarded developer from the freelance sector, Dave’s broad background enables him to tackle new problems head on. Dave’s 10 years of experience working on complex data systems, Dave is integral to developing InsightHub.
Software Developer
Andrew has come from a background of start-ups, giving him the versatility to work with many different technological projects. His impressive self-taught programming abilities provide him with all he needs to develop and maintain InsightHub.
A first class software engineer, Eligijus helps develop the InsightHub platform. His knowledge of programming languages, problem-solving skills, and experience with business-critical applications is critical to implementing new features.
Nana is a skilled programmer with knowledge of a diverse array of technologies. Bringing experience from multiple industries, his unique ideas have been incorporated within the newest evolution of InsightHub and the development of FlexMR tools.
With versatile system development experience, Paul has worked with a range of technologies. This knowledge enables Paul to integrate new innovative ideas to FlexMR’s InsightHub platform, pushing the boundaries of online research.
Our business support staff are an integral part of the FlexMR team, crucial to delivering the quality insight we provide.
International Development
Lucia has expanded our reach into EMEA markets by fostering strategic relationships with international agencies and leading innovative research across the continent.
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North American Client Development
Heather has worked closely with major brands such as MillerCoors, P&G & Philip Morris over the past 16 years. Her natural ability to build rapport gives her a deep understanding of how insightcan help our clients meet their goals.
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Internal Sales Executive
Sarah has extensive experience in sales within a variety of different industries; combining this with her strong penchant for people means she excels at developing and maintaining fulfilling relationships with our clients.
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Information Security Assistant
Jess is an integral part of our information security team. She meticulously plans and delivers our data security commitments to ensure that we offer the most secure service and technology possible on a global scale.
Marketing Content Writer
As a graduate of Creative Writing, Emily has a passion for content creation. She brings our global vision to life through her excellent writing and editorial skills across a broad selection of our content.
Graphic Designer
Experienced and passionate about illustration and graphic design, Sophie strives to bring life to the FlexMR brand through creative, impactful and inspiring visual communication.
View our latest announcements, including strategic hires, platform updates and company successes.